The annual Black Book of Outsourcing survey is the world’s largest investigation into customer loyalty and satisfaction in the outsourcing industry.

It is a “Voice of the Client” survey, based purely on feedback from users of outsourced software/services.

Business Process Outsourcing Vendors (BPO)

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Human Resources Outsourcing (HRO)

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Document Process Outsourcing Vendors (DPO)

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Information Technology Outsourcing Vendors (ITO)

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Finance & Accounting Outsourcing Vendors (FAO)

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