WHAT WE DO

The Black Book of Outsourcing survey is the world’s largest investigation into customer loyalty and satisfaction with outsourced services and technology.

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Why choose us


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The “Voice of the Client” Survey

Based purely on feedback from users of outsourced services.

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Comprehensive Comparison Data

We provide IT users, media, investors, analysts, prospective software system buyers comprehensive comparison data of the industry’s top respected and competitively performing technology vendors.

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Over 550,000 viewpoints

We collect over 550,000 viewpoints on information technology and outsourced services vendor performance annually.

Customer satisfaction polling

Over 15 years of customer satisfaction polling

Founded in 2002, Black Book is internationally recognized for over 15 years of customer satisfaction polling, particularly in technology, services, outsourcing and offshoring industries.

WHO WE SERVE

Black Book is the premier provider of competitive intelligence, market research, and strategic consulting services to Fortune 2000 companies worldwide. We gather unbiased, accurate and timely competitive services information, client experience measurements and user opinions. We deliver powerful market information, insightful analysis and targeted recommendations to Fortune 2000 firms to harness the power of global business development.

We have served over 12,000 clients including many of the nation’s top 100 financial institutions, 300 largest hospitals, 50 top insurers, 100 top universities, and the world’s 400 largest technology firms. Our earned reputation for extreme accuracy and enthusiastic customer service keep our clients requesting our services year after year.

Since 2002, Black Book has been recognized as a Top 25 international market research niche firm, specializing in the outsourcing services and technology business services sectors.

Leadership


A team of dedicated and experienced professionals leads The Black Book of Outsourcing. Through our various transitions, the management team has remained essentially the same. Additions to our leadership team have come as new divisions developed and new areas of research grew. Each leader is dedicated to the original vision of providing our clients with accurate information and the highest level of service available in the industry.

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Scott Wilson

Scott Wilson is one of the world’s thought leaders in the area of innovation, quality and improvement of outsourcing, particularly professional services. He is the co-founder of The Black Book of Outsourcing, dedicated to value-based marketing principles to professionals around the world. He brings over 25 years’ experience of ground-breaking innovation and business development consulting, particularly in the advertising, printing, communications
and technology industries. He is the co-author of The Black Book of Outsourcing, the best-selling outsourcing and leadership book ever written. Scott also has been on the advisory board of Emerald Group Publishing Outsourcing Journal for the past nine years.
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Doug Brown

Doug Brown is a founder of Brown-Wilson Group. As a worldwide recognized thought leader in technology and services marketing, he is a frequent speaker and presenter for industry associations, agency networks, universities, and business conferences. He is author of the bestselling book, The Black Book of Outsourcing, ranked by Amazon as one of the top ten books on Leadership, published by John Wiley & Sons. Before forming Brown-Wilson Group, Doug launched his career as an operations executive, technology and services sales leader and strategic consultant in the pharmaceuticals, healthcare, hospital and managed care industry.

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Top 10 Survey Winners

View the top 10 winners in technology, services, outsourcing and offshoring industries